State Street Client Service Operations Specialist, Associate 2 (BAML) in Sacramento, California

As a member of the Client Service Operations team you will act as a point of contact for operational activities and client inquiries. In this role you may have daily contact with Client Service Client Management Centers of Excellence and Business Unit Shared Service teams.

Job Responsibilities:

Perform assigned daily operations and processes including but not limited to:

  • Perform customized client activities and ad-hoc client requests as appropriate and in conjunction with BU Client Service.
  • Account Administration including account openings billing set up tax reclaims/tax documentation market openings/exits/updates security registration/system access/ID administration and FAR set up
  • Calculates NAV and performs end of night tie out by reconciling final net assets and related data between NAV alert MCH and Navigator.
  • Disseminates NAV’s in an accurate and timely manner
  • May monitor and review daily work of Client Operations Specialist 1 or 2 to ensure accurate and timely calculation of Net Asset Value if required. May perform the duties of Sr. Client Operations Specialist as needed.
  • Monitors day-to-day service delivery of Shared Service teams and CoEs for assigned accounts.
  • Online support for various client-facing applications set up training resolving data integrity issues assisting with new product rollouts.
  • Production of client-customized reporting; collection of data and production of customer report cards
  • Assist with data collection for risk/compliance reporting
  • Respond in a timely manner to inquiries from operational CoEs BU Shared Services and BU Client Service.
  • May monitor and review daily work of Client Support Specialist 2 to ensure accurate and timely execution. May performs the duties of Senior Client Support Specialist as needed.
  • Provides on the job training to new staff and assists new staff with attainment of understanding job responsibilities.
  • Elevates unresolved issues/problems to Senior Client Support Specialist.
  • Maintains appropriate documents required for fund audits.
  • Provides on the job training to new staff and assists new staff with attainment of understanding job responsibilities.
  • Remains familiar with back-up procedures when system applications and/or transmission problems arise.
  • During the course of normal day to day operation be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
  • Other duties as assigned.

  • Bachelor’s degree with business related coursework or degree in Accounting or Finance preferred.

  • Minimum 1 year of related custody and/ or fund accounting experience.
  • Strong computer competence (Microsoft applications: Excel Word etc.)
  • Accuracy and detail-orientated
  • Aptitude for math
  • Interpersonal and oral communication skills
  • Multitasking capability
  • Ability to work under pressure/deadlines driven environment

  • Posted 25 Days Ago

  • Full time
  • R-568124