Randstad Healthcare Customer Care Specialist in West Sacramento, California
Healthcare Customer Care Specialist
location:West Sacramento, CA
salary:$13 - $14 per hour
date posted:Thursday, July 13, 2017
job type:Temp to Perm
We are currently recruiting for call center agents that have 2 years of medical experience to answer telephone calls for the Medi-Cal Program.The call center is the primary point of contact for providers and beneficiaries. Call center agents are responsible for receiving and responding to providers and billing agents' inquiries and requests for information.
Three years medical claims examination and/or billing experience
One year or more experience in customer service/call center environment
Ability to type 40 wpm
Articulate, customer focused and possess proper telephone etiquette
Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs
Bilingual in Cantonese, Cambodian, Armenian, Korean, Spanish Preferred/Ideal
Strong telephone skills including inbound and outbound calls
High school diploma, or equivalent required
Working hours: Monday- Friday
Location: West Sacramento
Tasks and Responsibilities:
Participates in required employee training
Participates in system training
Assists with updating of Procedure Manuals, as required
Assists in Operational Readiness Testing, as required
Please feel free to apply directly to this posting.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.