Randstad Healthcare Customer Care Specialist in West Sacramento, California

Healthcare Customer Care Specialist


job details:

  • location:West Sacramento, CA

  • salary:$13 - $14 per hour

  • date posted:Thursday, July 13, 2017

  • job type:Temp to Perm

  • reference:S_548096

  • questions:jamie.ireland@randstadusa.com916-326-5175

We are currently recruiting for call center agents that have 2 years of medical experience to answer telephone calls for the Medi-Cal Program.The call center is the primary point of contact for providers and beneficiaries. Call center agents are responsible for receiving and responding to providers and billing agents' inquiries and requests for information.

Job Requirements:

  • Three years medical claims examination and/or billing experience

  • One year or more experience in customer service/call center environment

  • Ability to type 40 wpm

  • Articulate, customer focused and possess proper telephone etiquette

  • Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs

  • Bilingual in Cantonese, Cambodian, Armenian, Korean, Spanish Preferred/Ideal

  • Strong telephone skills including inbound and outbound calls

  • High school diploma, or equivalent required

  • Drug Screen

Working hours: Monday- Friday


Duration: Temp-to-Perm

Location: West Sacramento

Pay: $13-$14

Tasks and Responsibilities:

  • Participates in required employee training

  • Participates in system training

  • Assists with updating of Procedure Manuals, as required

  • Assists in Operational Readiness Testing, as required

Please feel free to apply directly to this posting.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.