Vail Resorts Entry Dispatch - Heavenly Mountain Resort - Winter Seasonal - PT in South Lake Tahoe, California

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary: The Mountain Dispatcher communicates and coordinates with all other resort departments to ensure a seamless operation. The Mountain Dispatcher is integral to opening and closing operations, other daily operations, and coordinating emergency response. The dispatcher will document all operational activity and communicated information which comes in from a multi-line telephone, a 2-way radio, email, text, and face to face conversations. The dispatcher builds and distributes daily reports. This position will also work closely with and help support the Snow Reporter. Strong work ethic, a positive attitude, and the willingness to learn are a must.

Additional responsibilities include but are not limited to:

  • Answer a multitude of telephone and radio calls, determine nature of calls, refer to appropriate department or personnel

  • Facilitating communication between resort departments

  • Make resort wide announcements via two-way radio

  • Maintain several logs and other records

  • Assist in locating missing, lost, and out of bounds guests

  • Periodically direct guests to the appropriate area or department while providing superior customer service

  • Communicate with cooperating agencies, and resort vendors

  • Perform various clerical tasks related to department operations

  • Update electronic sign board and other computer based programs where information is viewed by public


  • High School Diploma or GED

  • Strong computer and typing skills

  • Prior experience with Microsoft Excel and Google sheets

  • A clear speaking voice, and a clear command and understanding of the English language

  • The ability to multi-task and perform during stressful situations

  • Basic math skills

  • Knowledge of Heavenly resort and trails

  • Transportation to and from work - working hours fall outside of the public transportation schedule

Physical Requirements:

  • Sit for long periods of time

  • Must be able to see, hear, and speak

This is a part time position of 2 or 3 10 hour shifts, with the possibility of full time.

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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