FieldCore Tooling Excellence Manager in Sacramento, California

Requisition Number 17-1118

Post Date 10/10/2017

Title Tooling Excellence Manager

City Various

Country Various- Latin America


FieldCore, a GE company, is a new, independent industrial field services company that will deliver the highest standard of field services excellence and capabilities for GE and its customers. A GE company, FieldCore will bring together the field services

expertise and people from both Granite Services and GE’s Power Services into one powerhouse. Driven by the values of safety, quality, and integrity, FieldCore will be built to deliver operational excellence for customers in the power generation, oil & gas,

nuclear, and wind power markets. For more information, check out


The Tooling Excellence Manager (TXM) will lead the Company’s efforts with respect to innovative tooling globally ensuring cutting edge technologies and fresh ideas are identified, analyzed and operationalized for the field services we perform. New methods to

include Field Force Automation mobility platforms will be created and implemented. The TXM will also lead Quality oversight of FieldCore’s tooling policy, procedure and operations.


  • Proactively identifies tooling design needs of organization globally.

  • Proactively identifies innovative and high impact tooling designs by pulsing field service teams for ideas, evaluating the ideas for feasibility and working with GE and FieldCore teams to build and test them.

  • Conduct thorough analysis on field tooling modification activities. Determine, recommend and implement associated actions, new tooling or training requirements.

  • Develop innovative tooling designs plans and strategies. Works with field leadership teams in both GSI and GE to evaluate, build and test tooling designs.

  • Collaborate with tool centers, vendors, GE Engineering for development, approval, testing and industrialization of new designs.

  • Create and drive companywide communication campaigns of new and existing tools

  • Capture and maintain metrics of newly implemented tool designs to ensure adoption.

  • Measure and report safety, quality and productivity gains from innovative tools and methods.

  • Discover and create optimal tooling methodologies for field activities leveraging existing, as well as, new and innovative tooling technologies.

  • Explore, evaluate and codify best practices while ensuring new tooling methods are formalized via published FieldCore Quality procedures/work instructions and GE technical manuals.

  • Provide input to and coordinate with the Training Department to incorporate new tools and methods into courses and competency models.

  • Lead multi-function committees to analyze and correct regional and companywide challenges with respect to tooling.

  • Support and lead as appropriate tooling related Quality Event investigations and RCA's.

  • Perform random Quality Site Audits of Tooling Centers, conduct analysis and recommended actions based on results.

  • Oversee the investigation of Tooling Quality Events and implementation of preventative and corrective actions.

  • Accountable for tracking, validating and reducing tooling related Cost of Poor Quality (CoPQ) and other Quality KPI’s.

  • Coordinate with tooling centers to create and maintain Quality Work Instructions, Procedures and Processes.

  • Communicate with Product Line and Engineering teams to stay ahead of upcoming tooling needs to support Service Bulletin’s and Fleet Issues.

  • Collaborate with Tooling Centers, Field Employees and other Field Service Excellence staff to streamline our tooling operations through generation and industrialization of new FFA ideas and concepts..

  • Develop, manage and be held accountable for the innovative tooling budget.

  • Accountable for the performance and results of innovative tooling projects to include measurement of actual productivity gained in hours and dollars versus theoretical.KNOWLEDGE, SKILLS AND ABILITIES:

  • Advanced level of knowledge of design and use of tools used in Gas, Steam and Wind Turbine maintenance

  • Excellent communication and interpersonal skills

  • Ability to influence changes with global level impact

  • Ability to work independently with guidance in only complex situations

  • Ability to complete multiple projects within time constraints

  • Some travel required

  • English proficiency requiredEDUCATION and/or EXPERIENCE:

  • Bachelor’s degree in Engineering or related field preferred

  • Ten to thirteen years of experience in field services or quality roles in lieu of a Bachelor’s degree required

  • Five to seven years in either field service or quality roles