PASCO SCIENTIFIC Teacher Support Representative I in Sacramento, California

PASCO scientific is a world leader in 21st Century technology solutions for science education. Our products are coveted by science teachers around the world for their quality and ease of use in the classroom. Located in Roseville, CA we have been serving science educators for over 50 years. Please join us to make a difference in science education. Duties:Perform a variety of routine technical support functions.Respond to routine phone, electronic ticket, and email-based teacher and student user requests for assistance with PASCO software products, tablet apps, PASCO USB and Wireless interfaces, and PASCO apparatus usage.Troubleshoot basic to intermediate issues: PASCO interface and software interaction, installation of software, drivers, and firmware.Provide Technical Information: Convey equipment specifications, operating parameters, and use-cases for existing and prospective users/customers. Conduct pre-sales technical consultation with prospective customers and collaborate with sales staff to ensure customer satisfaction.Test PASCO hardware, software, and tablet app products for functionality, reliability, classroom application, and ease-of-use. This includes writing and logging bug reports for product managers and software engineers to review and resolve. Requirements:BS degree in a science, engineering, or education discipline.Intermediate to advanced computer use, maintenance, and troubleshooting ability (Windows and Mac). Minimum six months teaching experience. This may include work as a tutor or teaching assistant.Curriculum development experience desirable.Experience with Chromebooks, iPad/iOS, and Android devices desired.PASCO scientific is an EO employer - Minorities/Females/Veterans/Disabled PASCO scientificand#39;s employment procedures require successful completion of a post-offer physical (including drug screen), reference checks and a background check (including Social Security #, education, DMV and county criminal records).For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.