Masco Corporation Service Manager in Sacramento, California
We are looking for a Service Manager with the ability to drive results in our growing manufacturing and service operation in Sacramento. This person will be directly involved and responsible for the overall management of warranty service operations including all aspects of the current operation and future planning to assure acceptable safety, quality, performance and fiscal requirements are achieved. We are looking for your expertise in delivering orientations, training, development, compensation and to ensure the right working conditions are present with a team of 5 direct employees and up to 50 indirect employees.
As a key member of the Service Team, the successful candidate will have experience in effectively communicating with customers to resolve service issues; follow through on all service related issues to fruition, both internal and external; handling non-service issues in a tactful, diplomatic manner in which the customer feels they have been treated appropriately.
We are seeking prior management skills with the experience in staffing and scheduling departmental personnel to ensure work requirements are met while minimizing costs. Plan departmental operations by establishing priorities and sequences for performance of job tasks. Develops or revises standard operational and working practices and observes workers to ensure compliance with standards. Responsible for interviewing, hiring, training, terminating, disciplining and coaching employees.
Seize the opportunity to make an immediate impact with us! Milgard is part of publicly-traded Masco Corporation, with quality brands such as Delta Faucet, Behr Paints and Merrillat Cabinetry. We’re growing and we want you to grow with us! To learn more visit Milgard’s career portal at https://milgard.jobs.net/ and submit your credentials for our respectful review and consideration.
Customer Service, Manufacturing
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Milgard is an Affirmative Action and Equal Opportunity Employer
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Milgard Manufacturing is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.