Carlton Senior Living Receptionist in Sacramento, California
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides front desk support in a Community. In addition to answering telephones, the person in this position often gives the first impression of the community to the general public and tofamilies, and is the primary liaison between residents and their families and the community staff,so we refer to the position as “Director of First Impressions”.
Essential Duties and responsibilities Include the following. Other duties may be assigned. Regular and predictable attendance is an essential function of the job.
Welcomes visitors, family members, clients or customers, and directs them to the properdestination. Obtains initial marketing information. Acts as a resource with regard to events and programs being conducted within the Communityand arranges for lunch or dinner guests, as well as guests of residents who may be staying in theCommunity. Acts as a resource and problem solver for current residents, guests, family, and staff. In thiscapacity a high level of customer satisfaction skills are important. Answer telephones and directs calls. Takes accurate messages. Read and route incoming mail. Locate and attach appropriate file to correspondence to be answered by employer. Telephones or writes residents to remind them of appointments. Organize and maintain resident files, correspondence, and other records. Receives payments for services and records them in computer or ledger. Arrange for required equipment maintenance. Under direction from the Associate Director, coordinates with the Personal Expressions Directorwith regard to events taking place within the Community, and supports the Marketing team,helping with promotions, residents communications, and assembly of any printed information. Stays apprised of upcoming events, programs or celebrations in order to inform and encourage residents and visitors to attend or participate. Is able to make reservations and arrangements asnecessary. Maintains the Front Desk area in neat and orderly fashion. Dress appropriately per company standards for professional front desk presentation. Monitors emergency call lights and alarms, responds appropriately. Follow company protocol in response to resident-related health and safety issues. Able to answer phones in a professional, pleasant, courteous and energetic manner; and coordinate Front Desk tasks. Must possess a high degree of motivation in the area of customer satisfaction with a desire toserve. Has an appreciation and understanding of the senior population Qualifications
Communication Skills Ability to communicate clearly and effectively. Interact well with our Carlton Family – residents, family members, all staff members, futureresidents. Reasoning Ability Ability to apply common sense understanding and carry out written or oral instructions. Education and Experience Minimum high school diploma or GED, or equivalent experience. Two years experience dealing with the public According to Title 22 requirements, employee must be at least eighteen (18) years of age. Certificates, License, Registration Current First Aid Certification (obtained through community) DOJ and FBI fingerprint clearance must be completed prior to working in community (obtained through community) Health screening and negative TB test, must be less than six (6) months old. (obtained through community)