Oracle Director, Customer Evangelism and Experience in Sacramento, California
Director, Customer Evangelism and Experience
SeniorProduct Manager – Customer Experience & Evangelism
Detailed Description and JobRequirements
are looking for a “master story teller with a passion for achieving customer
outcomes and knack for continuously improving the customer experience” to lead
our Cloud Experience Center and Customer Experience Program. You’ll love it here, if you: can make
anything you talk about relevant and interesting, are passionate about creating
great customer experiences, are willing to take risks moving fast and learning,
have very high expectations for yourself and others, thrive in bringing clarity
in a dynamic continuously changing environment, and find meaning and pride in
work well done.
at Oracle Corporation, are making huge global investments to deliver the most
open, secure, reliable and transformative IaaS platform to help our customers
through their generational shift to the cloud. We are reengineering our vast
array of software and hardware assets and retooling our sales and engineering
practices. With Oracle’s deeply innovative culture; unique track record of
delivering the most popular software platforms and its unparalleled ability to
maintain a pulse of the enterprise customers – we are the only company on the
planet that is delivering the most compelling services at every layer of the
Oracle – we are a fast-growing; fast moving engineering and product group
focused on delivering Oracle’s next generation infrastructure-as-a-service
platform. We are on a mission to deliver a massively scalable global
infrastructure cloud platform that is a hallmark of innovation, reliability and
efficiency. This platform will show our customers the promise of infinite,
on-demand, globally scalable infrastructure capacity that they can use to deliver
efficient, productive and compliant services to their customers.
- Lead our Customer
Experience efforts identifying customer opportunities and pain-points from
initial awareness, through buying and usage to renewal.
- Set the vision and lead
the day to day operation of our Customer Experience Center
- Be our lead evangelist,
telling the Oracle IaaS story to our largest and most influential customers
- Work with account teams to
define desired outcomes and objectives, create customized customer experiences
to exceed customer expectation
- Take your learnings on
customer opportunities and pain-points and drive these back into the
engineering organization to drive meaningful improvement of the customer experience
- Develop and manage the
on-going operation of our Experience Center including facilities, meeting
logistics, meeting content, demonstrations, procuring subject matter experts,
post engagement assessment and follow-up.
- Passionately advocate for
customers within the broader development organization, influencing strategy and
roadmap based off your firsthand experience and representing the broader
customer facing teams.
Years of relevant work experience in data center or IaaS sales
Years of relevant work experience regularly presenting to CEO, CTO, Head of
Engineering, Head of Operations level roles in across large Enterprise
presence and professional presentation skills to communicate with all levels of
an organization, including C-suite audiences – both internal and external
in End-to-End Customer, interfacing between customer facing teams and product
management/engineering to drive customer roadmap
drive to provide the best-in-class customer service in a high-intensity
solid, large scale program management fundamentals to plan, assess, adjust
experience working both in large complex organizations and start-up
problem solving and negotiation skills to earn trust and influence others
Detailed Description and Job Requirements
Manage a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a Director in the product development division, you will lead a team that defines product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Envision and communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.
Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. The ability to influence thinking or gain acceptance of others in sensitive situations is important. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development and product management. BS or MS degree or equivalent experience relevant to functional area. 8 of software engineering or related experience preferred.
Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Product Development
Other Locations: US-CA,California-San Francisco, US-MT,Montana-Bozeman, US-CA,California-Redwood City
Job Type: Regular Employee Hire