GPC - Genuine Parts Company Customer Service Associate – DCSC in Sacramento,, California
Customer Service Associate – DCSC
Category: Customer Support
Job Id: 212276
Brand: NAPA Auto Parts
Location: Sacramento, CA
Major Market: CA – Sacramento
Date Posted: July 13, 2017
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Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision.
Reviews and corrects coding for bills from HQ.
Processes for correcting EDI or keys receipt of parts for incoming freight.
Runs reports and reviews "old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock.
Writes checks at DC and maintains manual check log.
Performs end of day accounting for stores and the transferring of funds from local bank account to HQ’s bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store’s AR to get true total of stores purchases.
Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item.
Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email.
Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities.
Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ.
Reconciles the bank account that all deposits go in to from local depository account to HQ’s bank account.
Processes local non-NAPA supplier’s item that will be keyed as a SPOM order.
Keys class credit (parts coming back to DC) manually for stores as needed.
Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through.
Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores.
Ensures orders are completed that are keyed and purchased as factory special order from suppliers.
Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired.
Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists.
Generates weekly reports such as stockroom received but didn’t "scan ship" product and customer potentially received product but did not get billed.
Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily.
Processes updated storefront with bulletins, new stores, etc.
Retrieves and distribute mail. Needs to come from stockroom in a timely manner.
Performs filing as needed.
Resolving orders not transmitted to RADS.
Processes bid proposals.
Processes paperwork to fulfill IBS contract requirements.
Ensures all paperwork and processes followed for items sold outside of US.
Enters data for stock orders for Non-TAMS stores.
Charge stores as needed for class pick up and handling.
Makes claims to carriers for damaged freight.
Issues credit to store for miscellaneous reasons as needed.
Ensures nightly billing process is set up and runs.
Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance.
High School Diploma or equivalent work experience required.
2 years + of general office / clerical experience.
1 year of bookkeeping experience
JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus
Must be able to work in a team environment.
Must be detail minded.
Must be able to problem solve.
Must be able to make decisions.
Must have excellent phone skills.
Must have great communication skills.
Must have complaint handling skills.
Able to speak clearly and listen attentively.
Must be self-motivated.
Must have clear handwriting skills.
Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
Must demonstrate professional business etiquette.
Must know Internet Explorer/web navigation.
Must know PC’s / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).
Must know Outlook.
Must know Microsoft Excel (basic formulas and workbook set up).
Must know Microsoft Word (including object insertion).
Document management systems experience is a plus.
Must know office equipment (copying, scanning)
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
In the 1920’s, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we’ve sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we’re not stopping there.
Our 80 years of experience has made us an industry leader, but don’t let our age lead you to believe we can’t keep up with the changing times. We’re not your grandfather’s NAPA. As our vehicles become more advanced, we’ve adapted our business in ways that allow us to stay ahead of the curve. We’re constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we’re hiring new talent to join our ranks.
It’s an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That’s probably one of the reasons you’re visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you’ll be part a team that’s building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.