FirstService Residential Club Manager in Sacramento, California
FirstService Residential is actively looking for a dynamic, energic, creative leader to lead the Club Operations at Natomas Park. The Club Manager will be responsible for the daily management of all Club Facilities, Operations, Contracts and Personnel. This position supports the GM to meet Board goals and objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES: * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. * Ability to make decisions and solve problems creatively. Implement and enforce The Club at Natomas Park Rules and Regulations, resolve member conflicts, mediate disagreements between members, temporarily suspend card privileges, and refer serious member infractions to NPMA office for hearings and possible Board action. * Oversees club membership, activities, events, maintenance, food & beverage service and daily general club operations. * Monitor and evaluate club operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement. * Ensuring all club staff provide high-level customer service for all residents, guests and associates. * Preserve confidentiality and security of sensitive member data. Ensure computer files and records are backed-up and stored securely. * Supervises the Activities & Events manager; including but not limited to planning, organizing, implementing, promoting and evaluating of comprehensive year-round events and services in a cost effective and efficient manner. * Oversee all facility revenues generated from membership fees, rentals, merchandise sales, services, activities and events. Develop policies and procedures for accounting and depositing funds. * Oversee the handling, reconciling and auditing of petty cash account. * Oversee the selecting of independent contractors (instructors, personal trainers, educators, massage therapists, etc.) for special classes and activities ensure proper documentation, certifications, licenses, certificate of liability insurance and contracts are maintained at the Club. * Supervise the Maintenance manager; including management of all upkeep and preventative maintenance requirements of the facility, including regular and deferred maintenance projects, janitorial care of the physical plant, annual, quarterly or monthly inspections and testing, emergency systems, building security systems, and facility equipment. Prepare and report monthly to Board of Directors regarding status of current projects and facility repairs and defects. * Proactively create and successfully complete facility maintenance action item lists, develop facility budget for board approval, obtain competitive bid proposals to maintain maintenance coverage (Landscape, HVAC, Pools/Spas, custodial, etc.), while lowering costs, monitor all vendor and contractor work, assist Board in identifying and replacing those vendors and contracts that may not perform to the Association's standards. * Coordinate and direct the work of individuals engaged in purchasing materials and supplies, authorize budgeted expenses according to the Association's policy/guidelines, manage purchase orders and approved contracts, and maintain financial records for club expenditures. * Review and/or inspect the work of staff, independent contractors and vendors for quality, accuracy and completeness. * Oversee the Food & Beverage handling operations, including budgeting, pricing, inventory, purchasing, staffing, training, auditing, inspections, procedures and policies. Ensure compliance with all Federal, State and County Food and Safety Handling and Liquor License requirements. * Responsible for all aspects of club associate life cycle; including recruiting, interviewing, screening, scheduling, hiring, training, monitoring, retaining and supervising of all staff, with support from the Human Resources department. * Maintain high quality standards through consistent coaching, evaluations and job performance reviews. * Manages payroll for all club associates; including budgeting, reporting and approving timecards. * In partnership with Human Resources, resolve conflicts between employees, initiate corrective or disciplinary actions. * Identify training and development needs within the association and work with Human Resources and/or Training departments to ensure employees are developed to their highest potential, while promoting excellent customer service to members and their guests. * Implement and manage the NPMA IIPP (Injury and Illness Prevention Program) including safety programs to prevent or correct unsafe working conditions or practices, conduct monthly safety meetings for personnel and report all staff injuries immediately to FirstService Residential Human Resources department. * Ensure compliance with applicable federal, state and county laws, regulations and/or agency rules, standards and guidelines. * Oversee marketing and advertisement of approved club activities, social events and classes. * Inventory, log, track, photograph, mark and identify all facility equipment, furniture and fixtures. Maintain historical files, equipment data, warranty, information, manuals, repair logs/expenses of facility fixtures and major equipment. * Coordinate and process work orders, purchase orders, sales slips, job orders, estimates, proposals, receipts, invoices and statements for facility expenditures; code and account for expenditures from approved budget or board approved expenditures, authorize payment and submit to accounting department. * Ensure all necessary vendor documentation, copies of licenses, certificate of liability insurance, W-9's and maintain permanent vendor files and a vendor electronic database have been collected and qualified with FirstService Residential. * Monthly preparation of statistical reports for the Board of Directors including: attendance records of members/guests, events, rentals, activities, private and community functions, classes, aquatics, etc. * Process club financial accounts subject to collection of California Use Sales Tax, preparation of data, and completion of Annual Sales Tax Return/Record. * Responsible for the professional management of the club facility operations, Monday -- Sunday, 24/7, Available to participate in standby emergency schedule for evening, weekend and holiday coverage. * Available for after-hours and emergency calls and site inspections. * Attend day and night Board meetings, committee meetings, develop and make presentations and recommendations to the Board regarding Club Facility Operations. * Develop and maintain warm relationships with Board Members, Delegates Committee Members and Association Members. * Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: * Supervise all daily functions of Natomas Park Club House. * Supervise all club staff, including 3 direct reports; Associate Club Manager, Amenities & Events Manager and Maintenance Manager. * Collaborate and provide support to General Manager.
Education & Experience * Hospitality or CMAA certification preferred * Bachelor's Degree in Public Administration, Business Administration or related field preferred. * A minimum of five years customer service experience; with at least 4 years' experience in a related field of hospitality and a minimum of 2 years managerial experience. * Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred. * Food Safety Certification * Must have working knowledge of Alcohol and Beverage control (ABC) laws. * A minimum of 2 years food service experience.
QUALIFICATIONS: • Hospitality or CMAA Degree Preferred • A minimum of five years customer service experience; with at least 4 years’ experience in a related field of hospitality and a minimum of 2 years managerial experience. • Bachelor’s Degree in Public Administration, Business Administration or related field preferred • Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred. • Demonstrate organizational and time management abilities with the ability to multi-task, prioritize, and implement and monitor progress for successful completion, working well under pressure and deadlines • Techniques of and demonstrate effective supervision • Demonstrate strong ethical practices • Proficient working knowledge of Microsoft Office applications, especially Outlook, Word, publisher and Excel which includes data and spreadsheet applications • Must be able to work independently and as part of a team • Demonstrate strong customer service skills and the ability to work and motivate diverse groups of people, including effective communication skills to interact with board of directors, co-worker, supervisor, residents and the general public in order to convey information and to receive work direction. • Must be able to communicate in a clear and concise manner both in written and verbal form to connect with clients, vendors and co-workers and staff.
CERTIFICATES, LICENSES, REGISTRATIONS • Valid California Driver’s License and State Mandated Vehicle Insurance and own transportation.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled