VSP Global VSP Vision Care - Accounts Receivable Specialist in Rancho Cordova, California

VSP Global, where you have the opportunity to grow and make a difference.

General Summary

With minimal supervision, deliver legendary service to VSP clients with up to 10,000 members and moderate degrees of complexity. Act as expert advisor on client service and billing operations, research, and analysis and problem resolution. Ensure the aging of accounts receivable for assigned clients are reconciled at a level consistent with VSP’s financial controls.

Essential Functions

Consistently deliver a high level of service to achieve and maintain high satisfaction levels and support client retention

Respond to a minimum amount of incoming ACD calls daily and as business needs require

Research, resolve, and respond to issues and inquiries from clients and brokers. Appropriately elevate situations that could have company wide impacts to drive solutions as needed

Participate in client meetings and work with internal business partners to address moderate to complex client issues

Accurate and timely post all accounts receivable, including the posting of live checks, lockbox checks, ACH wires and online automatic deductions to ensure the aging of accounts receivable for assigned clients are reconciled at a level consistent with VSP’s financial controls

Perform collection activities for past due receivables, including collection calls, collection letters, negotiating payment plans and sending accounts to outside collection agencies

Proactively monitor fluctuations in client revenue to identify problematic issues and ensure accurate financial reporting for clients, internal reporting and compliance

Act as point of contact for incoming calls from external and internal business partners regarding questions about billing and collections

Job Specifications

High School diploma or GED required

One to two years of experience in a call center for insurance, medical, telecomm, retail or banking, or a Bachelor's degree with customer service experience

Organization and time management skills to prioritize multiple tasks, and to be available for a high volume of incoming calls

Excellent communication and interpersonal skills to effectively communicate with internal and external business partners

Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other units

Must be detail oriented and accurate

Solution-oriented approach to work

Proficient in a Windows environment with word processing, spreadsheet application and data entry

Strong math skills

Clean credit history as reported by credit report

Testing Requirements

  • Ability to type 35 wpm

  • Ability to perform 10-Key by touch (6,000 ksph)

  • Math

  • MS Excel

Preferred Skills

  • Excellent written and verbal communication skills

  • Excellent Customer Service skills

  • Excellent time management, critical thinking and analytical skills

Working Conditions / Physical Demands

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing.