Dignity Health Medical Office Representative - Represented in Folsom, California
The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages.
The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system.
The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.
Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
High School diploma or equivalent.
Excellent interpersonal, organizational, and customer service skills are essential.
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
Familiarity with an electronic practice management system is preferred.
Experience with multi-line phones/ACD phones preferred.
Medical terminology preferred.
**This position is represented by SEIU-UHW
**The ideal candidate will be available to work Saturdays to cover Saturday clinic
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - the fifth largest hospital system in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.
As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Dignity Health Medical Foundation offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a wide variety of options, including medical, dental and vision plans, for which Dignity Health Medical Foundation pays 100% of the employee and dependent premium (no employee contribution is required) . We also offer premiere Retirement Benefits including a Pension Plan, and a 403(b) Retirement Savings Plan with a generous employer-match . Other benefits include Paid Time Off, Tuition Reimbursement benefit of $3,000 per-employee-per-year, annual Employee Recognition, Employee Referral Awards, and more.
Job: *Admitting / Patient Registration
Organization: *Dignity Health Medical Foundation
Title: Medical Office Representative - Represented
Location: California-Greater Sacramento Service Area-Folsom-Dignity Health Folsom Clinic
Requisition ID: 1700016270